There are two reasons you would enable verbose logging on NERO:
1. On larger NERO deployments, with large numbers of Devices and Scenes, it may be necessary to move the log files to external storage to free-up space for NERO to function more efficiently
2. If you are having issues, you may be asked by support to enable verbose logging. The logs that are stored on the gateway get reset every 24 hours, so using this method allows us to be able to troubleshoot to
A new USB Drive
- Drive should be at least 512Mb or higher.
- NERO will create its own partition on it which will be 512Mb in size and use that to write logfiles to it.
- Experienced users only: a newly FAT-formatted existing USB drive may work.
- Use a new USB drive that hasn't already been formatted. In particular, don't use a USB drive that is already formatted for Mac
- DO NOT REMOVE THE DRIVE while NERO boots/reboots or during power-cycle operations.
- Please be patient, it might not work the first time, but it will work
1. Connect the USB drive to the USB port on the backside of your Nero
2. Log into the UI
3. Select Settings, then Logs
4. Under General Tab, Select Verbose logging and Lock Log Levels (not recommended)
5. Under USB Backup, select Store logs on USB device*
6. Click OK, and wait for 20 minutes while NERO erases the USB Drive
7. Wait for NERO to report progress
If NERO reports "FAILURE", repeat the process.
If NERO reports Success, you are done.