Once all of your devices are installed you can begin airing them with your gateway and building out your Z-Wave mesh.
Remember to charge devices with built in batteries fully before attempting to pair them
Devices must be managed from the web interface of your Nero gateway, you can not manage them from the My Nero end user app.
Ensuring reliable pairing
When pairing a device to your Z-Wave network there are a lot of sensitive messages that are sent between it and the gateway. Many of these messages are very time sensitive and will fail if it takes too long for the messages to process and transmit. This is a key driver of network instability.
To ensure that your mesh builds up reliably and with minimal troubleshooting time we recommend that you plug your gateway in with a long extension lead and carry it around your installation, pairing each device within 1m of the gateway. You can access the gateway UI via the factory IP address over the built in WiFi AP or ethernet port if you can't keep the gateway connected to the network during this process.
Once you have finished pairing return the gateway to the central location (as centred as possible within your mesh) and allow it 10 to 15 minutes to perform network testing and establishment before trying to configure the system (create scenes, install apps, etc.) or control the devices.
- Go to Devices and then Add Device.
- Select your device from the list by searching for it or selecting it in the category.
Already familiar with the pairing steps for your device? Click Other NEXUS Devices to bypass the device wizard and skip straight to the pairing wizard.
- Follow the wizard to pair your device to the gateway.
Remember to always pair battery operated devices within 1 metre of the gateway. This is especially important with devices like locks and reed sensors. Move them to their final location once pairing is complete.
Ensuring a good connection
As your pair more devices to your Z-Wave network the mesh will extend and improve. Pair all of your fixed power devices before adding in battery powered devices as these rely on the routing mesh and a nearby "parent" node to maintain their network link. This will provide you greater reliability over the course of the installation.
Before moving on to the next device we recommend testing:
- That you can control the device from the Nero interface reliably
- That controlling the device locally (e.g., the wall switch) reports correctly in the UI
- That you set any parameters you need for this device before moving on, including energy reporting frequency.
This extra minute or so per device will save hours and frustration down the track. When small errors are introduced to the network during pairing because a device hasn't fully configured they compound over time and become worse.