Your Nero System is highly customisable and to prevent accidental or unauthorized changes to system settings each user can be assigned one of four levels of permissions. Each person who uses the Account - typically everyone who lives or works in the home or business - is designated as either an Administrator, Advanced User, Basic User, or Notifications Only Recipient, as explained below.
A Nero account may be able to access more than one Nero system - for example, you might have a home system and a holiday home system both controlled from a single login. Users will have the same rights on all gateways they have access to.
Add a new user
- Select Users & Account Info then Other Users from the navigation tabs. If you aren't logged into your My Nero account when you do this you will be redirected to the My Nero portal to login. Return to this page once you have completed the login using the Connect button in the list of gateways.
- Enter the desired username, email address and password for the new account. Select the access tier you wish to grant them from the list and then scroll to the bottom of the page and click Add User.
- If you have multiple gateways you will also see a list of the gateways on your account. Select the checkbox next to each gateway that this user should have access to.
- Your new user will appear in the Users list and be able to log in to the My Nero portal and app.