You can create end-user accounts and assign the primary gateway to them from the portal dashboard. You will need to know the following basic information to create an account:
- Gateway serial number (available on the label on the bottom of the unit)
- Gateway MAC address (available on the label on the bottom of the unit)
- The email address the user wants to have for their administrator account
This account will become the primary owner of the system and have administrator rights, such as the ability to add other users to the account. The advantage of creating accounts this way is that users will be able to set their own password and manage their account freely without ever being about to see other gateways.
Create the end-user account
From the dashboard populate the information into the "Register new controller for new user" fields and click Register. You user will receive an email about the new account you have created and be able to set a password and validate their email.
Once the account is created your browser will refresh and the account will show at the top of your account list on the dashboard. From here you can click on the Local UI button to connect to the gateway or the Details link to see details about the user account.
Need to add multiple gateways to your user account? Follow the steps for adding additional gateways.
If you receive errors while attempting to create an account and assign a gateway to it you most likely have either a typo or you are trying to add an email address that already exists or a gateway that is already owned by another user. If you have confirmed that the user doesn't already have an account and the gateway is not assigned to another account get in touch with the support team.