Submit a request

Did you know that 85% of new tickets are solved on our Help Centre already? When you type your subject we'll try and suggest some helpful artciles. You may be able to solve the issue even faster than raising a ticket with us!


Please enter the details of your request. A member of our support staff will respond as soon as possible.

Please let us know the My Nero account associated with this gateway.

Get your Nero serial number from the web interface at Users & Account Info > Unit Settings > Application ID or from the label on the bottom of your gateway. If you have multiple gateways please note which is the master.

Add file or drop files here